The Company considers the protection of personal information to be an important social responsibility. When handling personal information in our business activities, the Company shall implement appropriate procedures giving first priority to trust with our guests. In order to ensure the implementation of these procedures, the Company has established the following Privacy Policy.
Directors and employees of the Company shall endeavor to appropriately handle and manage personal information inside and outside the company in accordance with this Policy.
                 

1.Matters concerning collection, use, and provision of personal information

1. When collecting personal information from customers, the Company shall clarify the purposes of use and use the personal information within the scope of the following purposes of use. Additionally, in the event that personal information is used beyond the scope of the purposes of use or collected personal information is provided to parties outside of the Company, the Company shall obtain the consent of the customer concerned, except in cases where exceptions are required by law.
   1. Registration of guest information as required by law
   2. For business information such as the sending of material about preferential offers, package plans, event information, etc.
   3. As statistical information (to the extent that individual customers are not identified) for usage trend surveys, new product development, and customer satisfaction surveys
   4. Contacting guests by telephone, e-mail, or in writing in response to comments received in surveys, etc.
   5. Other uses pertaining to the general provision of the Company’s services
2. In the event that the Company shares customer personal information, the Company shall clearly specify in advance the data items to be shared, the scope of users, the purposes of use, and the name of the company responsible for its management.
3. In the event that a customer requests the disclosure, correction, or deletion of their personal information, the Company shall comply with the request upon confirmation of the identity of the customer concerned.

 

2.Matters concerning safety measures for personal information

Customer personal information is registered in the Hotel’s database system.

1. The person responsible for handling personal information shall be specified, and the number of persons handling personal information shall be kept to a minimum. Additionally, the Company shall strive to prevent unauthorized access to personal information, as well as its loss, destruction, falsification, and leakage.
2. In the event that the handling of personal information is outsourced, the Company shall select a business operator that is recognized as having appropriate personal information protection and management standards for the handling of personal information and information security measures. In the case of outsourcing, the Company shall take every possible safety precaution by specifying matters on the handling of personal information in a contract or other agreement.

 

3.Other matters

1. The Company shall establish internal rules for the protection and handling of personal information in accordance with laws, ordinances, guidelines, and other relevant norms related to personal information, and shall review and improve these rules as necessary on an ongoing basis.
2. The Company shall comply with relevant laws, regulations, norms, and internal rules pertaining to the handling of personal information.

 

4.Auditing

The Company shall appropriately conduct audits to check the implementation of the above items 1, 2, and 3, and take corrective and improvement measures to remedy any issues that may arise.
 

5.Matters concerning the Website

This website (hereinafter “the Site”) operated by the Company pays the utmost attention to the handling and protection of personal information in accordance with this Policy so that visitors to the Site can use the Company’s services safely and comfortably. However, the Company assumes no responsibility for the security of customers’ personal information on other websites linked to the Site. The Company recommends that customers examine the content of the handling standards for the protection of personal information on websites other than the Site, and if there are no handling standards, customers should confirm the security of their own personal information by directly contacting the department or person in charge of the website in question.

1. Use of cookies
   The Site uses cookies for some services in order to improve the quality of service provided to customers. Cookies are a type of data sent to a customer’s computer by a webpage server. The cookies used on the Site are intended to provide appropriate information and ensure customer security, and do not contain any data relating to personal information that can identify any individual.
   While customers can adjust their browser settings to refuse cookies, it is recommended that cookies be enabled so that they can comfortably use all the services on the Site operated by the Company.
2. Customer access logs
   The Site records information about individuals who access it in a format known as access logs. Access logs include the domain name and IP address of the person accessing the Site, the type of browser being used, and the date and time of access, but they do not contain information that can identify individual visitors to the Site. Access logs are used for website maintenance and statistical analysis of usage, but are not used for any other purpose.

 

6.Revisions of the Privacy Policy

Notice of any significant changes to this Policy will be posted on the Site. This Privacy Policy is subject to change without prior notice. Please check the latest information on this site as needed. Please note that the Company bears no responsibility for any problems that may arise due to a Customer’s failure to confirm the content of this Privacy Policy.
 

7.Point of contact regarding protection of personal information

For inquiries contact: Keihanna Plaza Hotel
Address: 1-7 Hikaridai, Seika-cho, Soraku-gun, Kyoto 619-0237
TEL: 0774-95-0101
E-mail: information@hotel.keihanna-plaza.co.jp